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Refund Policy

Our refund, teacher change and pause rules, in plain words.

Last updated: October 2026

The assessment class

The assessment class is free and needs no payment.

Full refund in the first 10 days

If you’re not satisfied within the first 10 days of your first plan, we refund your first month in full on request.

Changing your teacher

You can ask for a new teacher at no cost, any time.

Cancelling or pausing

Plans are monthly and can be cancelled before the next month starts, with no fees.

Plans can be paused by arrangement with us, and remaining classes are kept.

How to request a refund

Contact us on WhatsApp or by email. We reply within [number] business days.